Groups Help
Open a support ticket
Sign in to submit a ticket and see it in My SN.
Sign inCreate an account and sign in
Register with a nickname, an email address you can access, and a unique password. Your nickname identifies you in Chat and other areas where you participate. You can use the email address to sign in and identify your account to support.
You can sign in with your nickname or email address. If you are already signed in, Register takes you to My SN. Sign out before changing accounts on a shared browser.
Recover or secure an account
If you cannot sign in, open the account recovery page and follow the link to contact support. Include your nickname and describe what happens when you try to sign in.
If you suspect someone has accessed your account, choose a unique password in Account Settings as soon as you regain access. Never include your password or a verification code in a support message.
Manage your profile and nickname
My SN contains the profile, nickname, photos and other account settings. Check the profile visibility control before sharing a photo or other details. Information you choose to make visible may be seen or copied by other people.
A nickname change can affect open chat sessions. If a room still shows your previous name, leave it and re-enter after the change. Other users may still have older messages or screenshots containing the previous name.
Join a group and participate
Find a group by browsing or searching Groups. Use Join Now when available. If the group reviews requests, wait for its administrators to accept your request. Membership in one group does not give you access to another group.
Use the group menu to find its message boards, albums and pages. Some actions depend on your role or the settings for that section. Contact a group administrator if you believe you should have access.
Manage a group, its menu and members
Use Tools to locate the controls available to you. Administrators and assistant administrators can have access to settings, menu configuration and page editing. Group ownership and delegation are governed by the group’s roles.
Use Configure Menu to add, edit or order pages and links. Check the page after saving and review which audience can see it. Use the member controls to review requests or manage roles where permitted. Transferring ownership changes who holds the administrator role.
Report abuse or ask for help
If a conversation becomes unsafe, stop responding and use Ignore or leave the room. Contact a host for room behavior or a group administrator for group issues. Serious abuse or problems involving the people who manage the room or group can be raised with network support.
Give enough context to find the issue, including the room or group, time, nickname and relevant link if available. Avoid copying harmful material into a public room or post. A support request should never contain a password or authentication code.
Language
The Shateamos website interface is available in English. The language you select for a chat room identifies the main language spoken there.