Chat Help
Open a support ticket
Sign in to submit a ticket and see it in My SN.
Sign inCreate an account and sign in
Register with a nickname, an email address you can access, and a unique password. Your nickname identifies you in Chat and other areas where you participate. You can use the email address to sign in and identify your account to support.
You can sign in with your nickname or email address. If you are already signed in, Register takes you to My SN. Sign out before changing accounts on a shared browser.
Recover or secure an account
If you cannot sign in, open the account recovery page and follow the link to contact support. Include your nickname and describe what happens when you try to sign in.
If you suspect someone has accessed your account, choose a unique password in Account Settings as soon as you regain access. Never include your password or a verification code in a support message.
Manage your profile and nickname
My SN contains the profile, nickname, photos and other account settings. Check the profile visibility control before sharing a photo or other details. Information you choose to make visible may be seen or copied by other people.
A nickname change can affect open chat sessions. If a room still shows your previous name, leave it and re-enter after the change. Other users may still have older messages or screenshots containing the previous name.
Find, join and leave a chat room
Use Chat Rooms to browse the directory by category. Choose a room and follow the entry prompts. Some rooms are available to guests, while others require a signed-in account, group membership or permission from a host.
Wait for the connection to finish before sending a message. Use Exit when you are done. If a room is temporarily unavailable, return to the directory and check whether it still exists.
Add a room to My Chats to find it again. That list is saved in the current browser, so it may be different on another device. Removing a room from My Chats only removes the shortcut.
Create and host a room
Sign in and open Create a Chat Room. Choose a name, a directory category and the main language people will use. Add an optional topic to explain what the room is for and an optional welcome message for people as they join.
Room permissions control who can join or speak. When moderating, explain the rules clearly and use the room controls only as needed. Group chat is managed separately and admission depends on group membership.
Whispers, invitations and private access
Use the available participant controls to start a whisper. The person may have whispers disabled, or the room may restrict them. Respect those choices and avoid sending repeated invitations.
A restricted room and the standard whisper feature have access controls. Consult Privacy Policy for the distinction between a private audience and end-to-end encryption. Avoid posting sensitive information in rooms or sending it to people you do not know.
Add friends and send Mail
Open Friends in Mail to send a request. A person must accept before you can send them Mail. If they do not appear in the recipient list, check whether the request is still pending.
Use New Message to write a message and Inbox or Sent Messages to find an existing conversation. From a received message, Reply opens a draft. Delete moves the message out of its current folder and Restore returns an item from Trash when available.
Deleting a message from your view does not remove the recipient’s copy. For details on how messages and metadata are handled, see the Privacy Policy.
Choose a news edition
Local News starts from the region in your browser preferences when an edition is available. Use the Edition menu to select a different country. The choice is saved in this browser.
Headlines link to the external news service and publisher. If the headlines are temporarily unavailable, use More local news to open the selected edition.
Troubleshoot a connection or page
If the website opens but Chat stays on Connecting, the chat service may be restarting or unavailable. Wait for the connection message, then try opening the room again if it does not recover.
When reporting a recurring problem, include which page or room you used, the time and time zone, the browser and device, and the exact error. Remove credentials, private messages and any sensitive information from screenshots.
Report abuse or ask for help
If a conversation becomes unsafe, stop responding and use Ignore or leave the room. Contact a host for room behavior or a group administrator for group issues. Serious abuse or problems involving the people who manage the room or group can be raised with network support.
Give enough context to find the issue, including the room or group, time, nickname and relevant link if available. Avoid copying harmful material into a public room or post. A support request should never contain a password or authentication code.
Language
The Shateamos website interface is available in English. The language you select for a chat room identifies the main language spoken there.